At S.S Publishers we are dedicated to providing high-quality educational materials to schools and educators. We understand that occasionally, circumstances may arise that require you to return or exchange a product. This Return Policy is designed to outline the terms and conditions for returns and exchanges of our educational books.
Eligible Products:
Our Return Policy covers the return or exchange of physical educational books purchased directly from S.S Publishers for schools and educational institutions. Please note that digital and downloadable products are not eligible for return or exchange.
Timeframe for Returns:
Customers may request a return or exchange within 30 days from the date of delivery.
Return Conditions:
To be eligible for a return or exchange, the following conditions must be met:
The product must be in its original condition, unmarked, and free from any damage.
All accompanying materials, such as CDs, stickers, access codes, or any other supplementary items, must be included in the return.
The return must be initiated within the specified 30-day timeframe.
Return Process:
To initiate a return or exchange, please follow these steps:
Contact our customer support team at info@sspublishers.com or 0213-2752685 to request a Return Authorization.
Pack the product securely, including all original materials, and clearly label the package with the bill number.
Ship the return to the address provided by our customer support team. Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.
Once we receive and inspect the returned product and confirm it meets the return conditions, we will process your refund or exchange.
Refunds:
Refunds will be issued using the original payment method used for the purchase. Please allow up to 6 business days for the refund to be processed and reflected in your account.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact our customer support team within 7 days of delivery. We will provide instructions on returning the item, and we will cover the return shipping costs. You can choose to receive a replacement item or a full refund.
Policy Changes:
We reserve the right to modify or update our Return Policy at any time. Any changes to the policy will be communicated through our website and newsletters.
Contact Us:
If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact our customer support team at info@sspublishers.com or 0213-2752685.
Thank you for choosing S.S Publishers for your educational book needs. We appreciate your business and strive to provide the best possible service to our valued customers.
Sincerely,
S.S Publishers